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Billing & Plans Guide

Manage your organization's subscription, view usage alerts, and upgrade plans.

Accessing the Billing Dashboard​

  1. Navigate to Settings (top right corner)
  2. Click on the Billing & Plans tab
  3. View your current subscription and available upgrade options

Current Subscription Card​

Displays your active subscription information:

  • Plan Name: Free, Team, or Enterprise
  • Status Badge:
    • 🟢 Active: Subscription is current and payments up to date
    • 🟡 Past Due: Payment failed, action required
    • ⚫ Canceled: Subscription canceled, will downgrade at period end
  • Billing Period: Current subscription cycle dates
  • Last Payment: Date and amount of most recent payment

Admin Actions:

  • Manage Subscription button: Opens Stripe Customer Portal to:
    • Update payment method
    • View invoice history
    • Cancel subscription
    • Update billing details

Usage Alerts​

Real-time alerts appear at the top when approaching plan limits:

Usage LevelAlert TypeColorAction
50%InfoBlueMonitor usage trends
80%WarningYellowConsider upgrading
90%CriticalRedUpgrade immediately
100%Blocked—Tests blocked until reset/upgrade

Available Plans​

Free Plan — $0/month​

  • 100 test runs/month
  • 3 team members
  • 1 concurrent run
  • Community support

Team Plan — $99/month​

  • 1,000 test runs/month
  • 20 team members
  • 5 concurrent runs
  • Priority support
  • Advanced analytics

Enterprise Plan — $499/month​

  • Unlimited test runs
  • Unlimited team members
  • Unlimited concurrent runs
  • 24/7 dedicated support
  • Custom integrations
  • SLA guarantee

Upgrading Your Plan​

  1. Select a plan — Click Upgrade to [Plan Name] on the desired plan card
  2. Stripe Checkout — Enter payment details on secure Stripe-hosted form
  3. Confirmation — Subscription activates via webhook, new limits apply immediately

Managing Your Subscription​

Customer Portal​

Click Manage Subscription to access Stripe Customer Portal:

  • Update payment method
  • View and download invoices
  • Cancel subscription
  • Update billing details

Cancel Subscription​

Canceling will:

  • Continue until the end of your current billing period
  • Automatically downgrade to Free plan at period end
  • No prorated refunds

Reactivate​

If canceled, click Manage Subscription → Resume subscription before period end.

Billing Status Reference​

Active 🟢​

All systems operational, payments current, full access to plan limits.

Past Due 🟡​

Payment failed. Update payment method within the 7-day grace period. Service continues during grace period. After 7 days, subscription cancels automatically.

Canceled ⚫​

Subscription scheduled for cancellation. Service continues until period end, then downgrades to Free plan. Can reactivate before period end.

Billing FAQ​

When does my billing period reset? Monthly periods align with your subscription start date. Test run counters reset on that date.

Are there prorated charges?

  • Upgrades: Yes, prorated charge for remaining period
  • Downgrades: Take effect at period end, no prorated refunds

What payment methods are accepted? Via Stripe: credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay.

What happens if payment fails? Automatic retry for 3 days → "Past Due" status → 7-day grace period → auto-cancel if unresolved.

Security & Privacy​

  • All payments processed by Stripe (PCI DSS Level 1)
  • Credit card details never stored on our servers
  • After cancellation: data retained for 90 days, permanent deletion available on request